Why should I use a professional home or office clearance service?
You should use one if you want a highly professional, reliable, and swift service that is very competitive on price whilst most importantly, being fully licensed, insured and compliant with EU and UK legislation. You may also appreciate a professional’s commitment to delivering the most environmentally friendly clearance service available.

How is the price worked out for a clearance?
There are three factors that influence the cost. 1. The labour required. ?2. The cost of disposal and recycling of the items cleared. ?3. The resale value of the items to be cleared. Once the house clearance company have assessed the job they then calculate the price. There should be no hidden extra costs.

Why can’t I get an exact price over the phone?
Until the house or office clearance company can asses exactly how long the job will take, what if any residual value there is, and what our recycling / disposal costs are going to be a precise quote cannot be given.

What sort of furniture and effects have a value?
Antiques, art, collectables and high quality designer furniture are the items that have enough resale value to offset against the costs of clearance. The office or house clearance company should make sure good quality second hand furniture finds a home, but it usually doesn’t have much value. The service provider should however be happy to give advice on how to sell second hand furniture in cases where they think someone else may pay more than they will. They also help you get it reused by recommending local free-cycle initiatives.

What happens if there is more or less stuff in the house than we estimated?
For a variety of reasons the size of the clearance can change right up to the last minute. This is always understand this and simply adjust the price accordingly.

What happens to the contents once removed?
Every effort is made to ensure everything that can be reused and recycled is reused and recycled. Most clearance companies say this and should carry it through.

Does a clearance company clear rubbish as well as furniture?
They should do including all general domestic and office waste, including rubbish, fridges, tyres, biomass, etc.

Is there anything they can’t clear?
Most house and office clearance companies cannot clear hazardous materials such as paint, noxious chemicals, solvents, asbestos and medical waste. The  local authority should be contacted to get a list of recommended local hazardous waste carriers.

Would I have to be at the property whilst the work is done?
No. So long as the clearance company have access to the property, in normal cases they can go ahead. It is often the case that keys are collected from a local estate agent or neighbour, for example. When not present, it is extremely important to know in writing if anything is not to be removed, and it has to be clearly identifiable (preferably clearly labelled).

Should the office clearance company be licensed and insured?
Absolutely. They should fully insured to carry out all the aspects of house and office clearance services and should be licensed by the Environment Agency as waste carriers.

Can they take stuff to a charity shop?
They should offer this service and also should a requirement for furniture etc to be delivered to friends, family or into storage, they should off a man and van service for this which would be factored into the overall cost.

Would they clean the property once it has been cleared?
Standard practice is to sweep through the property. However if the property has been requested to be more thoroughly cleaned, the house or office clearance company should provide options such as hovering and wiping down to a full spring clean service.